Thunk.AI Achieves 99% Reliability Benchmark for AI-Agentic IT Service Management
Thunk.AI today published a new “HiFi” benchmark designed to rigorously measure the reliability of AI agentic automation in the area of IT Service Management. The benchmark models enterprise ITSM processes that are complex, high-value, and human-intensive. By automating these processes with AI, the enterprise customer achieves significant benefits not just in cost savings and productivity gains, but also in accuracy and timeliness of actions, and compliance with business processes.
Thunk.AI Releases “Hi-Fi” Benchmark to Measure AI Automation Reliability
Thunk.AI today announced the release of a new “Hi-Fi” benchmark designed to rigorously measure the reliability of AI agentic automation. The benchmark models enterprise document workflow processes that traditionally require tedious human work. Thunk.AI also published its September 2025 benchmark implementation results, achieving an industry-leading 97.3% AI Fidelity score.
