Articles from Loop

Loop, the full-stack, verticalized AI platform for logistics and supply chains, today announced it has raised a $95 million Series C led by Valor Equity Partners and the Valor Atreides AI Fund, with participation from 8VC, Founders Fund, Index Ventures, J.P. Morgan Growth Equity Partners, and Tao Capital Partners. The new funding will help Loop expand its platform across a broader set of enterprise use cases, deepen its product and engineering capabilities, and invest in top AI talent.

Loop, the leading commerce operations platform for Shopify brands worldwide, today announced a new partnership with the world’s leading platform powering global direct-to-consumer e-commerce, Global-e. As merchants increasingly prioritize international expansion to drive growth in today's competitive market, this partnership delivers an enhanced returns solution powered by Loop’s portal and Global-e’s global e-commerce capabilities and expertise. The collaboration enables merchants to consolidate returns management into a single, streamlined system. With a consistent experience for both domestic and international returns, merchants can simplify their operations, reduce administrative burdens and offer a smooth, hassle-free experience that builds customer trust and maximizes revenue retention.

Loop, the leading commerce operations platform, has acquired Wonderment, a proactive customer experience and advanced order tracking platform for Shopify merchants. Incorporating Wonderment’s features into Loop further unifies commerce operations touchpoints to eliminate friction and drive growth for e-commerce brands.

Loop, the leading returns and reverse logistics platform, today announced the launch of Offset, a new pre-purchase returns solution that helps merchants offset the high costs of returns and reverse logistics. Offset helps brands offer a premium returns experience at no cost by giving their customers the option to pay a small fee upfront during checkout in exchange for free returns later. The solution ensures merchants can recover return costs while giving customers peace of mind with easy, free returns.

Loop, the leading returns and reverse logistics platform, today announced the launch of Order Tracking by Loop, a new solution that allows merchants to create custom tracking pages for their customers that best reflect their brand, further building consumer trust and transparency. Loop’s new offering will also provide personalized product recommendations to customers, taking order status checks a step further and converting them into revenue. Loop is offering Order Tracking for free through peak season for any brands using their returns solution.

Loop, the leading return management platform, announced today the launch of its latest returns industry data report. The results from the survey provide insights into how retailers feel about the escalation of returns fraud and policy abuse, as well as the preventive measures they’ve already taken or would be willing to take moving forward to combat the issue.

Loop, the leading returns and reverse logistics platform, today announced the launch of Ship by Loop, a new solution that gives brands the ability to easily configure their return shipments within the Loop platform for both domestic and international returns. Loop’s new offering will provide merchants with access to a broader range of global carriers, allowing them to compare rates across shipping options and maximize savings on every return.

Loop, the modern audit & payment platform for the next-gen supply chain, today announced its collaboration with J.P. Morgan Payments to help make financial operations more accessible and profitable for every shipper, carrier, and third-party logistics provider. Together, Loop and J.P. Morgan Payments will boost working capital with freight payments — and facilitate stronger relationships between carriers and shippers built on speed, transparency, and trust. Customers including Great Dane, Loadsmart, and J.P. Morgan Chase benefit from Loop’s logistics-AI solution and J.P. Morgan’s stability and innovation. Together, Loop and J.P. Morgan offer a market-leading financing rate which is a win-win for both shippers and carriers.

Loop, the leading returns and reverse logistics platform, today announced it now supports merchants on Salesforce Commerce Cloud, expanding its footprint beyond Shopify’s ecosystem. This expansion will empower enterprise merchants operating on Salesforce Commerce Cloud with Loop’s industry-leading returns management solution, taking the hassle and burden out of costly customer returns.

Loop, the leading returns and reverse logistics platform, announced its partnership with ​​FIGS, Inc. (NYSE:FIGS), the global leading healthcare apparel brand dedicated to improving the lives of healthcare professionals, to power FIGS’ “Scrubs that Don’t Suck” recycling campaign.

LOOP, the B-Corp and AI-powered auto insurer, announced today that its reinsurance program has been successfully renewed. The LOOP program is led by the same tier-one reinsurers and carrier as the expiring and was oversubscribed on all dimensions.

Loop, the leading returns management platform, today announced new service offerings to empower merchants and logistics partners to improve reverse logistics operations and margins. A series of new features, integrations, and partnerships will enable logistics partners to share enriched data between Loop and merchant warehouses and allow brands to ship and move their returns more efficiently. This will allow for faster return processing, decreased shipping costs, better insight and control over return policy abusers, a reduction in unnecessary returns, and improved sustainability efforts.

Loop, the leading return management platform for ecommerce brands, released the findings of its most recent consumer survey on return policy abuse and fraud. The data offers insight into what behaviors online shoppers consider to be fraud vs. abuse, and how often they engage in such behaviors.

Loop, a modern audit & payment platform for the next-gen supply chain, announced it has raised a $35 million Series B, co-led by J.P. Morgan Growth Equity Partners and Index Ventures. Loop is used by global shippers including Great Dane, GILLIG, and JPMorgan Chase; and logistics service providers including Convoy and Loadsmart.

Loop, the leading return management platform, announced today the launch of Track by Loop, a new feature for returns and exchange tracking. The new feature will allow Loop merchants to send customers timely, relevant tracking updates for all returns and exchanges within one platform.

Loop, the leading return management platform, has announced that it has launched expanded support for Warranties. This new feature will allow merchants to create return policies specifically for warranties and product quality guarantees, as well as review and process those claims within the Loop platform. Support for Warranties via Loop will also enable shoppers to self-serve both standard return types, as well as warranty or product quality guarantee returns in the Loop platform, driving satisfaction and cultivating brand loyalty.

LOOP, the B-Corp and mission-based car insurer, announces today its ‘Partner Agents’ program; the first ever equity-upside program for Independent Agents.

Loop, the leading return management platform, released the findings of its most recent consumer report, “Let your returns power customer loyalty.” The report provides key insights into what shoppers value most in the post-purchase experience and how brands can leverage those insights to build customer loyalty.

Loop, the leading return management platform, announced today the launch of its new, standalone iOS app, Loop Point of Sale (POS), for in-store returns. By expanding its omnichannel presence with Loop POS, the company has taken a big step towards becoming the go-to solution for all return scenarios.

Loop, the leading return management platform, today released a free, first to market returns benchmarking app available in the Shopify App Store. The app empowers merchants to unlock key return data and automatically compare it against similar brands in an easy-to-use dashboard. Benchmarks by Loop enables merchants to improve their post-purchase experiences.

Loop, the leading returns platform that serves over 1,800 Shopify brands, released the findings of its most recent consumer report, “Consumer Preferences Require Premium Return Experiences,” providing insights into how brands can deliver a premium experience to retain revenue and customers.

Loop, the leading returns platform that serves over 1,800 Shopify brands, released the findings of the “Consumer Report: How Returns Impact Customer Retention,” outlining how brands can improve their customer retention through streamlined returns processes.